Quality Policy
ECOPACK S.A. operates with a certified Quality Management System for the consistent satisfaction of its clients.
International Certifications
Proof of our commitment to quality and responsible environmental management.
Responsible Forest Management
Quality at Every Stage
ECOPACK S.A. operates in the industrial paper bag sector and is committed to continuous improvement across all areas of its business.
Customer Satisfaction
Our primary goal is to develop harmonious working relationships with our clients and continuously meet their requirements. We adopt a customer-centric approach in all our critical processes.
Keeping Commitments
Management is committed to honouring agreements with clients, increasing their satisfaction and complying with all applicable legal and regulatory requirements.
Continuous Improvement
Critical processes are measured, analysed and improved with the aim of increasing customer satisfaction. Every employee is encouraged to identify inefficiencies and propose improvements.
Staff Training
All employees are informed of the Quality Policy and have received appropriate training to fulfil the requirements of their role.
Resources & Infrastructure
Management commits to providing the necessary resources — expertise, infrastructure, training — for smooth and efficient operations.
Error Prevention
Everyone strives to avoid, identify and immediately report errors and their potential causes — and to take the necessary steps to eliminate them.
Quality Policy Statement
ECOPACK S.A. operates in the industrial paper bag manufacturing sector. Management commits to honouring its agreements with clients, increasing their satisfaction, complying with all applicable legal and regulatory requirements and achieving continuous improvement across all areas of the business.
The company's primary objective is to develop harmonious working relationships with clients and to continuously meet their requirements. To achieve this, the company has adopted a customer-centric approach regarding its critical processes, which are measured, analysed and improved with the aim of increasing customer satisfaction.
For these purposes, management has established a documented Management System in accordance with ISO 9001 and FSC-STD-40-004 standards, on which the company's operations are based. All employees are informed of the Quality Policy and have received appropriate training to fulfil the requirements of their position.
Furthermore, every employee is encouraged to identify any inefficiencies relating to their work and to propose actions to increase effectiveness and efficiency. Everyone strives to avoid, identify and immediately report errors and their potential causes and, within the scope of their authority and responsibilities, to prevent their occurrence and take the necessary steps to eliminate them.
Management commits to providing the necessary resources (expertise, infrastructure, training) for the smooth and efficient operation of the business. In addition, it sets and monitors the achievement of specific quality objectives and continuously reviews the suitability of the Quality Policy, committing to the continuous improvement of the Management System.
"Quality is not merely a certificate on the wall — it is the way we work every day. Every bag that leaves our facility carries the ECOPACK signature."Konstantinos Fakas — General Manager, ECOPACK S.A.